Privacy policy
Last updated: August 29, 2026
Caricature YOU operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Caricature YOU is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
- Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
- Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
- Caricature YOU ("we", "us" or "our") is an Australian business that
operates this website and online store. Our store is powered by
Shopify, which enables us to provide our products and services to you.
We respect your privacy and are committed to handling personal
information responsibly. This Privacy Policy explains how we collect,
use, store and disclose personal information when you visit our
website, place an order, communicate with us or otherwise use our
services.
Personal Information We Collect
"Personal information" means information or an opinion about an
identified individual, or an individual who is reasonably
identifiable.
Depending on how you interact with Caricature YOU, we may collect
information including:
* Your name
* Email address
* Phone number
* Billing and shipping address
* Order and transaction information
* Payment and payment confirmation information
* Images, photographs and other content you voluntarily provide for
the creation of your custom artwork
* Communications you send to us, including customer service enquiries
* Information about your device, browser and internet connection,
including your IP address
* Information about how you interact with our website
* Account details and preferences, where applicable
Payment information may be collected and processed by Shopify and our
third-party payment providers. We generally do not directly store
complete payment card details.
Photographs and Custom Artwork
As part of providing our custom artwork services, customers may
provide us with photographs or other images of themselves, family
members, friends, pets or other subjects.
We use these images for purposes associated with providing our
services, including creating, reviewing, modifying and delivering your
custom artwork.
Customers are responsible for ensuring they have permission or
authority to provide photographs or other content submitted to us.
Where applicable and in accordance with our Terms of Service and any
permissions provided by you, completed artwork may also be used for
promotional or portfolio purposes.
How We Collect Personal Information
We may collect personal information:
* Directly from you when you place an order, contact us, create an
account or otherwise provide information to us;
* Automatically when you visit or interact with our website, including
through cookies and similar technologies;
* From Shopify and service providers that assist us in operating our
business; and
* From third parties where permitted by law.
## How We Use Your Personal Information
We may use your personal information to:
* Process and fulfil your orders;
* Create and deliver custom artwork;
* Process payments;
* Arrange shipping and delivery;
* Communicate with you regarding your order;
* Provide customer service;
* Manage returns, replacements or other order-related requests where applicable;
* Maintain and improve our website, products and services;
* Detect and prevent fraudulent, unlawful or malicious activity;
* Protect our business, customers and website;
* Send marketing or promotional communications where permitted;
* Personalise your shopping experience; and
* Comply with applicable Australian laws and lawful requests from
government authorities.
Shopify
Our online store is hosted by Shopify.
Shopify processes certain personal information when you visit or use
our store so that it can provide its ecommerce services to us and to
you.
Information you provide through our website may therefore be processed
by Shopify and its service providers, including providers located
outside Australia.
Shopify's handling of personal information is also governed by its own
privacy policies.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to
operate our business, including to:
* Shopify;
* Payment processors;
* Shipping and delivery providers;
* Website and technology providers;
* Cloud storage providers;
* Customer service providers;
* Marketing and advertising providers;
* Professional advisers; and
* Government authorities, regulators or law enforcement where required
or authorised by law.
We may also disclose information where necessary to protect our legal
rights, investigate suspected fraud or unlawful activity, or in
connection with a sale, transfer or restructuring of our business.
We do not disclose personal information unnecessarily.
Cookies and Similar Technologies
Our website and Shopify may use cookies and similar technologies to
operate the website, remember your preferences, understand how
visitors use the website, improve our services and provide relevant
advertising.
You may be able to manage or disable cookies through your browser
settings. Disabling certain cookies may affect the functionality of
our website.
Marketing Communications
Where permitted, we may use your contact information to send you
information about our products, promotions and offers.
You may unsubscribe from promotional emails at any time by using the
unsubscribe link contained in the email.
Even if you unsubscribe from marketing communications, we may still
contact you about existing orders, customer service matters or other
non-promotional matters.
Security
We take reasonable steps to protect personal information from misuse,
interference, loss, unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage is completely
secure, and we cannot guarantee absolute security.
You should avoid sending highly sensitive or confidential information
through unsecured communication channels.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for
the purposes for which it was collected, including providing our
services, maintaining business and transaction records, resolving
disputes and complying with applicable legal obligations.
When information is no longer reasonably required, we may delete or
de-identify it, subject to any legal requirements requiring us to
retain it.
Overseas Disclosure and Processing
Some of the service providers we use, including Shopify and other
technology providers, may process or store personal information
outside Australia.
As a result, personal information collected through our website may be
transferred to or processed in countries outside Australia.
We take reasonable steps when selecting and using service providers to
ensure personal information is handled appropriately.
Accessing or Correcting Your Personal Information
You may contact us if you would like to request access to personal
information we hold about you or ask us to correct information that
you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
There may be circumstances where we are permitted or required by law
to refuse access to certain information. If this applies, we will
respond as required by applicable law.
Deletion Requests
You may contact us to request deletion of personal information we hold
about you.
We will consider deletion requests having regard to our legal
obligations and legitimate business requirements. We may need to
retain certain information, including transaction records, where
required or permitted by law.
Children's Privacy
Our services are intended to be purchased by adults.
Customers may provide photographs containing children when ordering
custom artwork. These photographs are provided voluntarily by the
customer for the purpose of creating the requested artwork.
If you believe personal information relating to a child has been
provided to us without appropriate authority, please contact us.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security or content practices
of websites or services that we do not control. We recommend reviewing
the privacy policy of any third-party service you choose to use.
Complaints
If you have a concern or complaint about how we have handled your
personal information, please contact us using the details below.
We will take reasonable steps to investigate and respond to your concern.
Depending on the circumstances and the application of Australian
privacy law to our business, you may also be able to make a complaint
to the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes
to our business practices, website, service providers or legal
requirements.
The latest version will be published on our website with an updated
"Last updated" date.
Contact Us
If you have questions about this Privacy Policy, our handling of
personal information, or would like to make a privacy-related request,
please contact:
Caricature YOU
Email: caricatureyousales@gmail.com
You do not need to send sensitive personal information when making an
initial privacy enquiry.